Jungala Park Hotel at VidantaWorld Riviera Maya
손님 리뷰
Everything was incredible on this vacation! The resort was beautiful, room was spacious and comfortable. The service was the absolute best! We enjoyed the amenities and it was wonderful to have everything on site. We loved going to Jungala Water Park and the Cirque de Soleil show. Restaurants were so delicious and so many to choose from! The pools were so beautiful! We are so grateful we booked our trip to Vidanta and would absolutely stay again and recommend to anyone considering going!
Cornia
2025년 4월
This hotel and service are just amazing! The concierge team contacted us right after we booked our family rooms and made sure our arrival is smooth. Upon arrival they helped us check in very quickly, book restaurant reservations and make sure we are comfortable. Throughout the whole stay they went above and beyond, proactively contacted us on a personal WhatsApp group to confirm reservations, connect us to attractions, book the beach club cabana for us, transport us around the village and arrange our daily tickets to the Juagala water park which was just a mind blowing experience for our kids. The kids could enjoy the kids club activities which were right next to the beach club. The variety of restaurants in the village was perfect and the food was very good. The rooms are very large, very clean with twice a day cleaning services and daily turn down service, equipped with Nespresso machine, full kitchenette and family dining table. Bathroom amenities are all based on organic honey which was special and felt luxurious. Thank you team Jungala!
Dvir
2025년 9월
My stay was exceptional. I was skeptical at first reading much negative reviews after I booked the trip and believe me, I was reading alot. Free transportation was offered from the Hotel but booking.com offered a free ride from the airport to Jungala so I chose that route instead. The communication was with Me Transfer communicating through Whats app. Before we landed, I was notified through What's app. This communication was with me after I landed, all the way until we saw the driver.This ride went smooth from the Cancun airport to Jungala hotel. When we got to the resort, there was no wait. 1st stop, the bell boy took our bags, 2nd stop, straight to our Hotel where are suitcase followed shortly.( 10 minutes or less ). I'm giving a bit of a long review because of all the negative reviews I read. I want to make sure i write my experience. The suite that I stayed at was Jungala, lobby building. Staff was excellent and pleasant and spoke very well English. Our room was in tip top condition. Shampoo, conditioner, body wash, shower cap, nail file, make up remover,lip moisturizer, bubble bath, bubble oil, scrub, toothbrush, toothpaste, slippers, bathrobe, cheese board, bread, fruits, awaited for our family as we walked in. What a treat!!! (I'm sure I'm missing some amenities in the review).Josephina, Alejandro, Alexia along with the rest of the staff ( were all exceptional). All tranfers with the golf cart was speedy. No wait at all! If we had to wait, it was like 30 seconds. I booked the fiesta all you can eat and that was a great choice. It's a must see. Once at the resort, it was helpful to download the Vidanta app. This tells you what activities are going on daily. Yes, this resort is very big and the directions on the premises from one point to another is a bit confusing at times, but not all the time. There are staff around to ask as well.
Sandra
2025년 1월
Room, spa and main pool.
Aaron
2025년 9월
Big and new rooms, VIP concierge 24 hours, nice pools and restaurants.
Ricardo
2025년 4월
The beauty and comfort
Paulo
2025년 8월
Amazing property, we had the best time
Netaly
2025년 9월
Breakfast was good. I was told there were two places we could eat breakfast, but only one was available all week. The other place was only available for Saturday of which we did not know until we went on Sunday and it was closed. Staff was extremely nice and helpful.
Sandra
2025년 2월
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